FAQS
Frequently Asked Questions (FAQ)
This page provides answers to common customer inquiries. Should your question not be addressed below, please direct your inquiry to our support team at support@renewlifeonline.com. For questions regarding a specific order, please include your Order Number (e.g., 084SHOP-) and Order Email.
Ordering & Payments
Q: How do I apply a discount code? A: To apply your discount code during checkout using either PayPal or a credit/debit card, please follow the steps below:
- Select the product you wish to purchase and click "Add to Cart."
- In your cart, click "PAY WITH DEBIT/CREDIT CARD" to proceed to checkout.
- On mobile: Tap "Show order summary", then enter your discount code.
- On desktop: Enter your discount code in the field on the right side of the page.
- After applying the code, continue with your payment using either PayPal or by entering your credit card details.
Q: What payment methods do you accept? A: We accept a range of secure payment methods, including:
- PayPal
- Visa, MasterCard, American Express (AE), Diner’s Club
- Most major debit and credit cards
- Apple Pay & Google Pay
Q: How much is the shipping fee? A: Our standard shipping rate is $5.99 USD for worldwide delivery. The final rate may vary based on your location and active promotions. The exact shipping cost is calculated and displayed at checkout prior to payment.
Shipping & Delivery
Q: Do you offer international shipping? A: Yes, we ship worldwide. As an international company, we operate a global network of fulfillment centers. Orders are dispatched from the facility that provides the most efficient delivery route to the customer's location.
Q: How long does shipping take? A: The estimated delivery timeframe is 10–20 business days following order processing and shipment.